- Scope
This Refund Policy applies to all B2B wholesale transactions on kcdmart.com and complements the NO RETURN & NO EXCHANGE stance of the Company, while allowing refunds only in specific, law‑compliant situations.
- No Routine Refunds on Sold Goods
As per Section 8 of the Terms & Conditions, kcdmart.com follows a strict NO RETURN, NO EXCHANGE policy for all commodities. Correspondingly, no refund will be granted for loss of business, change of mind, or normal commercial risk once the goods are delivered.
- Limited Refund Grounds (Statutory + Fair Practices)
A customer may be eligible for a refund only in the following cases: Order is cancelled by the Company (Section 10 of Terms & Conditions), in which case the full amount will be refunded. Payment is accepted but no order is created or dispatched due to technical or system error, in which case the full amount will be refunded. Goods are not delivered as per the confirmed invoice and delivery timeline (Sections 6 and 4.4), and the customer formally requests cancellation within a reasonable time. These situations are interpreted in line with Consumer Protection Act, 2019 and Consumer Protection (E‑Commerce) Rules, 2020, to the extent applicable to B2B wholesale transactions.
- Manufacturing‑Defect Cases (Section 9.2)
For products manufactured or repacked by Krishna Chandra Dutta (Marketing) Pvt. Ltd. or Bibhuti Bhusan Dutta (Spice) Trading Company, the Company may replace defective items if a genuine manufacturing defect is proven. In such replacement cases, no refund will be issued unless: Replacement is not feasible within a reasonable time, or The product is completely unavailable. Any refund in such a case will be processed via the original payment mode (Razorpay or bank).
- No Refund for Routine Damage / Deterioration
As per Section 8 and Section 9 of the Terms & Conditions, no refund or replacement will be provided if: Products are damaged during transport arranged by the Customer. Goods deteriorate due to natural characteristics (moisture, heat, infestation, etc.) after delivery or self‑pickup. Goods degrade due to improper storage or handling by the Customer. These are treated as part of normal commercial risk and not as grounds for refund.
- Refund Processing & Mode
All refunds arising from order cancellations will be processed through the Razorpay payment gateway or the linked bank account used for the original transaction. Refund requests will be acknowledged within 24–48 hours of receipt. Once the eligibility is confirmed, the refund will be initiated within 5–7 working days. The actual time for the amount to reflect in the Customer’s account will depend on RBI, Razorpay, and respective bank timelines, which are beyond the Company’s control.
- No Refund for Non‑Company‑Branded Items
For third‑party brands (including Cookme and other non‑COOKEY/Cookme branded products), the Company does not assume responsibility for quality, shelf life, or defects. Accordingly, no refund or return will be provided for such items, except where the Company itself has committed an evident error in billing or dispatch (e.g., wrong invoice, wrong party, technical mistake).In such rare cases, the Company may refund the billing/dispatch‑related component only, after due investigation.
- Razorpay / Bank‑Tailored Clause
The Company certifies that all refunds on kcdmart.com are processed in accordance with: RBI guidelines for e‑commerce and payment gateways, Razorpay’s Refund & Settlement Policy, and the Company’s own Terms & Conditions, Cancellation Policy, and Privacy Policy.The Company will maintain transparent records of all refunds, refunds‑related charges, and communications for audit and bank‑compliance purposes.
- Relationship with Other Policies
This Refund Policy is read together with Section 4(Order Placement & Payment Policy)Section 6 (Delivery Policy) Section 8 (No Return & No Exchange Policy)Section 10 (Order Cancellation by Company) of Terms & Conditions.
Any clause that conflicts with Indian statutory consumer‑protection law shall be treated as void to the extent of such conflict; the policy, however, is intended mainly for B2B commercial transactions and not for retail‑end consumers.